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FAQ

What is Tjori?

 Tjori is about bringing the world a little closer together. We discover the best designs from artisans and craftsmen from countries around the world, and deliver them at exceptional value to our members.

What's up with that name?

 Tjori means 'treasure chest' in Hindi, a perfect representation of what Tjori.com stands for - a treasure chest of incredible finds from across India.

Where does Tjori get its products?

Tjori sources products directly from designers, artisans and craftsmen in various parts of India. We guarantee the authenticity of each and every product we sell.

Where can I download your iPhone / iPad application?

Its still in the making!

 What is Tjori’s return policy?

Our mission is to make you fall in love with what you have ordered. In case, you are disappointed, feel free to return any item not marked ‘Final Sale’ by dropping us an email within 14 days of delivery, for free. And in case your order does not arrive at the stipulated time, feel free to contact our team and we will get it sorted out, asap! Please check our Return policy page for further details. 

Where does Tjori ship?

We have worldwide shipping facilities. Our aim is to create a discover-worthy platform where clients from all around the world can explore new products, anytime, anywhere! Hence, if you love it, we’ll cover any distance to get your product delivered to you! Be sure of it!

What are your hours of operation?

Our official hours of operation are from 10:30 am to 7:30 pm, Monday-Friday (Business Hours). However, in case of any query outside business hours, we would respond within 24 hours.

How can I find more information about the product?

If something catches your eye, which we know it will, just click on the product and get all the necessary information in one go. In case you have further queries, do not hesitate to get in touch with our team, which is at your service, throughout the year. Our irresistible offers and round-the-clock delivery will literally amaze you.

How do I remove something from my cart?

Of course, the entire set might not appeal to you. We understand. So, we make it easy for you to mix and match, choose and drop. Head to your shopping cart and find the exact price of every item mentioned next to the product. In case you want to remove an item, just click on the cross next to the product and an automatic removal shall be done. Still confused, give our customer service a shout! We will get it settled for you, at your choice!

How can I check the status of my order?

Simply log into your personal account and you can easily track your order and shipment details. You will be notified at every step, starting from placing the order to the day it arrives at your doorstep. One click and it’s done.

What are your shipping rates?

Shipping is free for orders above Rs. 2000 (Rs 1999) (in India)/ $100 (Outside India)! However for orders below the stipulated amount we would charge Rs. 100 / $9.99 shipping charge (depending on the destination to be shipped)

How can I edit my shipping address?

Shipping addresses can always be added, removed and edited on your Account Information page. You can also edit your shipping information at check-out.

How do I return a Tjori Purchase?

We’re a friendly bunch, and we know that sometimes you might just have a change of heart. Our Return Policy can help to clarify how to go about returning items in your order. You can also email us at support@tjori.com if you have any questions, and we’ll do everything we can to help.

Why isn’t my tracking number showing?

In case of any discrepancy, just get in touch with us at support@tjori.comand we will e-mail you the exact details. Do not worry!

I want to sell my handcrafted products on Tjori. What is the process?

We are a platform that showcases unique and discover-worthy products from all around the world. If you think your handcrafted products are enchanting, we are eager to collaborate with you! You can write to us on support@tjori.com and our curator team will help.

 

Account: 

What if I forget my password?

Easy. Select Forgot Password next to the password field and follow on screen instructions. Alternatively, you could call Team Tjori.

How can I change my email settings?

You can control the emails you receive on your Email Preferences section in the account menu.