Returns & Exchange

TJORI RETURNS & EXCHANGE POLICY

Return window: 48 hours (2 days) from delivery. Every Tjori piece is made to order, so we do not offer cash refunds. Within 48 hours of delivery you can exchange an unused item with tags for any other product on the website, or take a credit voucher with lifetime validity for your next purchase.

Apparel, jewellery, footwear and accessories (bags and dupattas): made on order. Exchange or store credit within 48 hours of delivery. Not eligible for a refund.

Personal care (URTTH / Rooted Rituals): created with organic and Ayurvedic ingredients. Do a patch test on the most sensitive part of your hand first; if it does not suit you, write to us within 48 hours of delivery for an exchange or store credit, only if the product is unused. Personal care products are not eligible for pick-up service.

Home products: made on order; not eligible for return, exchange or refund. Transit damage is not covered by Tjori.

Clearance sale: final sale. Not eligible for exchange or return.

How to start an exchange: email support@tjori.com within 48 hours of delivery with your order number and a photo of the item. We will issue a credit voucher with lifetime validity against the returned item(s), which can be used for any future purchase.